Free product consult · 1-on-1 with Dr. Tim Shu, DVM
Not sure which VetCBD fits your pet? Ask the vet who formulated it.
The right product, the right amount, and how to start. No AI. No guesswork.
What would you like help with?
2-minute form · No purchase needed · Dr. Shu replies within 1 business day, by call or email
4.83 from 702 reviews·NASC Quality Seal·Formulating for pets since 2015
Real pets. Real families.
Every pet here is a real VetCBD pet, sent in by their families.
How a free product consult works
- Tell us about your pet Answer a few quick questions about your pet's age, weight, routine, and what you'd like help with. It takes about 2 minutes.
- Dr. Shu reviews it personally Your answers go to Dr. Tim Shu, the veterinarian who formulated every VetCBD product. Not a chatbot, and not a sales team.
- Hear back within 1 business day Dr. Shu reaches out by call or email, whichever you prefer. Let us know your preference in the form.
You get what your pet needs: a quick answer, a conversation to talk it through, or a written plan with the product, starting amount, and how to adjust. No purchase needed.
Meet the vet you will talk to
Veterinarian-founded. Not just vet-formulated.
If I wouldn't recommend it for my own patients, we don't make it.
Dr. Tim Shu founded VetCBD in 2015 with one goal: to improve the lives of the animals we share our world with. He formulates every VetCBD product, and he still answers product consultations himself, because choosing the right product and amount matters as much as the formula.
What pet parents say about talking to Dr. Shu
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“Being able to consult with a vet first was such a bonus and SO HELPFUL!”
Trish C.Verified buyer
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“Excellent support and advice from Dr Tim Shu.”
Beverley W.Verified buyer
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“Dr. Shu is very knowledgeable and thorough in regards to the products and when answering questions.”
Jin A.Verified buyer
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“Also, the doctor/vet consults are really appreciated and meaningful”
Alesia Y.Verified buyer
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“Customer service is wonderful. I appreciate actually be able to talk to medically versed humans.”
Mary P.Verified buyer
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“Customer service is A+++, they are super quick to reply and help you with any questions.”
Kimberly C.Verified buyer
Sentences from verified Judge.me reviews.
Before you book
What to have ready
- Your pet's weight and age
- Anything your pet takes now: medications and supplements
- Anything your veterinarian has told you
- What you've tried before
- The main thing you'd like help with
What a consult covers
- Which VetCBD product and strength fits your pet
- How much to give and how to start
- How to adjust over time
- Using VetCBD alongside your pet's routine
- Dogs, cats, and horses
What it doesn't cover
- Diagnosing a health problem
- Prescriptions or changes to medications
- Emergencies
- Replacing your regular veterinarian
Emergency? If your pet is having trouble breathing, collapses, or may have eaten something toxic, call your veterinarian or an emergency animal hospital now.
Questions about the free product consult
Is it really free? What’s the catch?
Yes, it is free, and you don’t need to buy anything. The goal is to help you choose the right product and amount for your pet.
Will I talk to Dr. Shu himself?
Yes. Dr. Tim Shu, DVM, VetCBD’s founder, handles product consultations personally.
How soon will I hear back?
Within one business day of submitting the form.
Is it a call or an email?
Whichever you prefer. Let us know in the form, and Dr. Shu will reach out by call or email.
What will I get after the consult?
Whatever helps most: a quick answer, a conversation to talk it through, or a written plan with the product, starting amount, and how to adjust.
Can Dr. Shu diagnose my pet or replace my vet?
No. A product consultation is guidance on VetCBD products: which one fits, how much to give, and how to start. It isn’t a medical exam or a diagnosis, and it doesn’t replace your veterinarian. Keep your own vet in the loop.
My pet takes other medications or supplements.
Tell us what your pet takes in the form. Dr. Shu will take it into account, and he may suggest checking with your veterinarian too.
I’m already a customer. Can I book a consult?
Yes. Current customers can book a consult anytime to adjust the product or amount.
Will you tell me if VetCBD isn’t a fit?
Yes. If a product isn’t the right fit for your pet, Dr. Shu will tell you.
Do you help with cats and horses?
Yes. Dr. Shu consults on dogs, cats, and horses.
What happens to my information?
We use it only to answer your questions about your pet. See our privacy policy.
Ready when you are.
Tell us about your pet in about 2 minutes. Dr. Shu will reply within one business day, by call or email.
